FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions.
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I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 48 hours of receipt of the returned merchandise; however, please allow 14-21 business days processing time for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. We also reserve the right to send you a check for your refund.
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Can I return an item that is damaged, defective, or I just don't want?
If, within 90 days of the date your product is shipped, you are not satisfied with your BioElectric Shield and/or Quantum Products purchase, we will, according to your preference, replace the item or provide a credit for the full merchandise amount on full retail purchases less any shipping charges. For items purchased at a discount (i.e., less than full retail), or orders canceled, there will be a 15% restocking/processing fee on returns.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge on orders purchased at full retail, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 90 days. The value of missing accessories will be deducted from the credit amount of a return.

NOTE: The full money back guarantee on the product cost for items returned applies only to the first order. There is a 15% restocking fee on any subsequent items purchased and then returned within the 90-day money back guarantee period. There is no money-back guarantee beyond the 90-day period.

Special order merchandise are not returnable. Refurbished merchandise can only be returned if damaged or defective. Certain merchandise may require manufacturer service first before return is allowed.
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What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
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Why was I charged sales tax on my purchase?
State tax is applied to an item if Advanced Living Technology or the shipping vendor conducts business in the shipping address state.
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Shipping FAQs

Can I have an order shipped to my P.O. Box?
Yes.
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Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue.
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How are shipping charges calculated?
Shipping charges vary according to product type and destination.

Because we do not warehouse some of our items, your order can be shipped directly from one of our authorized vendors across the country. The individual vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.